Our Commitment to Player Safety
At 96M Singapore, we believe that online gambling should always be a source of entertainment — never a source of financial stress, anxiety, or harm. As an editorial resource covering the 96M platform for Singapore players, we take our responsibility seriously: every piece of content we publish promotes informed, responsible play, and we refuse to glamorise reckless gambling behaviour.
96M Casino has operated since 2014 with player welfare embedded into its platform design. Every registered player has access to a full suite of self-management tools — deposit limits, session timers, cooling-off periods, and permanent self-exclusion. We encourage every player to actively use these tools as part of a healthy, sustainable approach to online gaming. If at any point gambling stops being fun, please use the resources on this page immediately.
Signs of Problem Gambling
Problem gambling can develop gradually. Recognising the warning signs early is critical. The following are common indicators that gambling may be becoming harmful:
- Chasing losses — continuing to gamble in an attempt to win back money already lost
- Gambling with money needed for essential bills, rent, food, or other living expenses
- Lying to family members, friends, or employers about how much you gamble or how much you have lost
- Neglecting work responsibilities, family commitments, or social relationships due to gambling
- Feeling unable to stop or cut back despite wanting to do so
- Experiencing anxiety, irritability, or depression when not gambling
- Using gambling as a way to escape stress, personal problems, or emotional pain
- Borrowing money or selling possessions to fund gambling activity
- Gambling with increasingly larger amounts to achieve the same level of excitement
- Hiding bank statements, receipts, or devices to conceal gambling activity
If you recognise any of these signs in yourself or someone you care about, please seek help immediately. The helplines listed below provide free, confidential support.
Responsible Gambling Tools at 96M
96M provides a robust set of player-protection tools accessible directly from your account settings. These tools are free, immediate, and available to every registered player at any time.
Deposit Limits
Set a maximum deposit amount per day, week, or month to control how much money you load into your 96M account. Limits take effect immediately when set. Increases to your limit require a mandatory 24-hour cooling-off period before they apply — decreases are applied instantly. You can manage deposit limits via your account settings or by contacting 96M support directly. For more on payment methods and depositing, see our Payment Methods guide.
Loss Limits
A loss limit caps the total amount you can lose within a defined time period (daily, weekly, or monthly). Once your loss limit is reached, 96M will prevent further play until the period resets or you contact support with a deliberate request to adjust. Like deposit limits, reductions apply immediately while increases require a 24-hour wait.
Session Time Limits
Set a maximum session duration so the platform automatically reminds you — or logs you out — when you have been playing for a set period. Session time limits help prevent the "time blindness" that can occur during extended gaming sessions, keeping you aware of how long you have been playing.
Cooling-Off Periods
A cooling-off period temporarily suspends your 96M account. Choose from 24 hours, 1 week, or 1 month. During a cooling-off period you cannot log in, deposit, or place bets. The period cannot be cancelled once activated — this is intentional, to ensure you have genuine space to step back from gambling.
Self-Exclusion
Self-exclusion is a permanent or long-term account closure. If you wish to self-exclude from 96M, contact 96M support directly and request self-exclusion. Permanent self-exclusion cannot be reversed. For Singapore-wide exclusion from all licensed gambling venues, contact the National Council on Problem Gambling (details below).
Where to Get Help in Singapore
The following organisations provide free, confidential support to anyone experiencing gambling-related harm in Singapore. All services are professional, non-judgmental, and available to both gamblers and their families.
www.ncpg.org.sg
www.ga.org (global directory, Singapore chapter listed)
Help for Family Members of Problem Gamblers
Problem gambling does not only affect the gambler — it affects partners, parents, children, and close friends. If someone you love is struggling with gambling, you deserve support too.
- Gam-Anon: A support group specifically for family members and friends of problem gamblers, running alongside Gamblers Anonymous. Meetings provide a safe space to share experiences and learn coping strategies. Visit www.gam-anon.org for the Singapore chapter.
- NCPG Family Support: The National Council on Problem Gambling also offers family counselling services. Contact 1800-6-668-668 to be connected with a family support counsellor.
- Singapore Family Service Centres: Operated by the Ministry of Social and Family Development, FSCs across Singapore offer free counselling and social support for families in crisis, including those affected by gambling debt.
- Credit Counselling Singapore: If problem gambling has resulted in debt, CCS (1800-CALL CCS / 1800-2255-227) provides free debt counselling and assistance negotiating repayment plans.
Gambling for Entertainment Only — Key Principles
Responsible gambling means approaching every session with clear boundaries and realistic expectations. The following principles will help you maintain a healthy relationship with online gaming:
- Set a firm gambling budget before you start and treat it as the cost of entertainment — not an investment
- Accept that all casino games carry a house edge and that losses are a normal part of play
- Never chase losses — if you have reached your session budget, stop. Chasing losses is the most common path to problem gambling
- Take regular breaks every 30–60 minutes to maintain perspective and avoid decision fatigue
- Never gamble under the influence of alcohol, drugs, or extreme emotional states
- Keep gambling separate from your financial commitments — only play with discretionary income
- Balance gambling with other hobbies, social activities, and responsibilities
- Talk openly with someone you trust if gambling ever feels out of control
Age Verification — 18+ Only
Accessing gambling content or registering at 96M Casino while under the age of 18 is prohibited and illegal. 96M employs strict age-verification processes at registration, requiring valid government-issued identification before any account can be activated. We support this requirement fully and do not create content aimed at minors. Parents are encouraged to use parental controls to restrict access to gambling-related websites. If you believe a minor has accessed your gambling account, contact 96M support immediately and contact the NCPG helpline for guidance.
Need to speak to someone now?
Call the National Problem Gambling Helpline: 1800-6-668-668 (Singapore, toll-free). Available Monday–Friday 9am–9pm, Saturday 9am–1pm. All calls are confidential.
Visit NCPG Singapore